CUSTOMER RELATIONSHIP MANAGEMENT

CREATING VALUE
WITH ALGORITHMS AND
CUSTOMER DATA

We understand the value of a customer and know how best to develop it.

Customer Relationship Management

SCORING

Scoring models are used to divide customers into segments that reflect their relevant characteristics and preferences and can thus be used for targeted advertising. By using scoring models developed by us, you can achieve a higher campaign success with a lower cancellation rate - guaranteed.

CHURN PREVENTION

Nobody wants to lose a good customer. With a precise prediction of potential cancellations, you can convince customers in time to continue using your services or products. The trick - we often know about an intention to cancel even before the customer realizes it himself.

CAMPAIGN FACTORY

We have the knowledge to automate your campaign processes extensively. From the introduction of a central business logic with contact rules and prioritization according to customer needs and profitability, to adaptive campaign management that independently analyses results and recalibrates itself when customer behavior changes.

CUSTOMER LIFETIME VALUE

We have developed methods and models to determine the value of a client over the duration of his business relationship. This enables you to develop customers in a targeted manner and to direct investments to particularly rewarding customer segments – including the integration with your CRM systems.

SMART FACTORY

ANALYZING DATA
TO IMPROVE
PRODUCTION PROCESSES

We understand data as a source of new knowledge and new insights. They are the driving force for the next industrial revolution.

smart factory

PREDICTIVE MAINTENANCE

Failures of production equipment and the procurement of spare parts can be expensive and lengthy, especially where every minute counts. Based on your data, we can analyze failures and develop predictive models that can be used for predictive maintenance of machines.

IoT

The Internet of Things means nothing less than the networking of the world. Devices and machines are beginning to communicate with each other and form the basis for Smart Factories and Smart Cities. We help you to develop individual web services and APIs for your Internet of Things.